Question 1

What is Home of Skin?

Accepted Answer

Home of Skin is a personal skin journal. You can track how your skin looks and feels, keep your skincare products and routines organised, and record professional treatments, all in one place.

Question 2

Is it really free to start? Do I need a credit card?

Accepted Answer

Yes. You can start for free with no credit card required.

Question 3

Who is it for?

Accepted Answer

Anyone who wants to be more intentional about their skincare: starting a new routine, working out what suits your skin, or keeping track of facials, prescriptions and other treatments.

Question 4

What's included in the free plan?

Accepted Answer

The free plan includes your Skin Journal (last 30 days of history), up to 10 products in your Product Cabinet, one AM and one PM routine, up to 3 treatments in your Treatment Passport, and basic product and ingredient discovery.

Question 5

What do I get with Premium?

Accepted Answer

Premium unlocks unlimited journal history, Product Cabinet and Treatment Passport, before & after photo comparison, skin progress and insights, Personal Skin Match, advanced routine tracking, deeper product and ingredient discovery, and premium content and guides.

Question 6

What happens when I reach a free limit?

Accepted Answer

Nothing is deleted. You'll see a gentle prompt to upgrade, and you can keep using everything you already have.

Question 7

What happens to my entries if I cancel Premium?

Accepted Answer

Your data is kept. You'll return to the free plan limits, so older journal entries beyond 30 days are hidden until you upgrade again, and you won't be able to add more products or treatments beyond the free limits.

Question 8

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time.

Question 9

What is your refund policy?

Accepted Answer

Please see our Refund Policy for full details.

Question 10

Are my skin photos private?

Accepted Answer

Yes. Your photos are stored in private storage tied to your account, and your entries are only visible when you're signed in.

Question 11

Who can see my journal entries?

Accepted Answer

Only you, when you're signed in to your account.

Question 12

How do I delete my photos or my account?

Accepted Answer

You can delete your data at any time. If you need help, email hello@homeofskin.app.

Question 13

Do you sell or share my data?

Accepted Answer

Please see our Privacy Policy for how your information is handled.

Question 14

What is the Treatment Passport?

Accepted Answer

A personal record of your treatments, including the provider, date, aftercare, photos and notes, so you always have your treatment history in one place.

Question 15

What is Personal Skin Match?

Accepted Answer

A Premium feature that helps you explore products and ingredients based on your skin concerns and routine. It is educational information, not a diagnosis or prescription.

Question 16

How do skin progress and insights work?

Accepted Answer

Premium shows how your skin, routine and products change over time, based on the check-ins, photos and notes you record, so you can spot patterns in your own skin journey.

Question 17

Can I track prescription products and professional treatments?

Accepted Answer

Yes. You can add any product to your cabinet and record professional treatments in your Treatment Passport.

Question 18

Can I add products that aren't already listed?

Accepted Answer

Yes. You can add products manually with the brand, category, routine and notes.

Question 19

Does Home of Skin diagnose skin conditions?

Accepted Answer

No. Home of Skin is for tracking and educational information only. It does not diagnose skin conditions or provide medical treatment.

Question 20

Can I use it alongside care from a GP or dermatologist?

Accepted Answer

Yes. Many people find a record of products, treatments and photos useful to refer back to. Always follow the advice of your healthcare professional.

Question 21

Is the product and ingredient information medical advice?

Accepted Answer

No. It is educational only, and results differ from person to person. If you have concerns about your skin, speak to a qualified professional.

Question 22

How do I change or cancel my plan?

Accepted Answer

Go to your account settings and manage your subscription there.

Question 23

How do I switch from monthly to annual?

Accepted Answer

You can switch plans from your account settings or on the Premium page.

Question 24

How do I reset my password or change my email?

Accepted Answer

Use "Forgot password" on the login page, or email hello@homeofskin.app for help changing your email.

Question 25

How do I contact support?

Accepted Answer

Email hello@homeofskin.app.

Frequently asked questions

Getting started

Free vs Premium

Privacy and your data

Features

Medical and safety

Account and billing