Privacy Notice

Who controls your data

Home of Skin is operated by Nicole Parris. Nicole Parris is the data controller for the personal data described in this notice and decides how and why that data is processed.

Data we collect and why

We collect your name, email address and sign-in information to create and secure your account. We process this data because it is necessary to provide the service you request.

We store the skin concerns, journal entries, photos, products, routines, treatments and recovery information you choose to add so the app can provide your private skin record. This processing is necessary to perform our contract with you. Because skin information may reveal health-related details, we process information you voluntarily enter with your explicit consent, which you may withdraw by deleting the relevant content or your account.

We may process device details, IP address, app activity, error reports and security logs to keep the service secure, prevent fraud, diagnose faults and improve reliability. We do this for our legitimate interests in operating and protecting Home of Skin. We process transaction and compliance records where necessary to meet legal obligations.

Who receives your data

We share only what is necessary with service providers that support account hosting, private file storage, security, error monitoring and customer support. They may process data only to provide those services under appropriate contractual protections.

Paddle is our Merchant of Record and receives information needed to sell Premium, manage subscriptions, process payments, prevent fraud, calculate and remit tax, issue invoices and handle refunds. Paddle acts under its own privacy notice for payment data it controls. We may also disclose data to professional legal or accounting advisers, or to public authorities when the law requires it. We do not sell your personal data.

Storage, security and transfers

Your account data and photos are held in access-controlled systems. Photos are stored privately and connections are encrypted. We use appropriate technical and organisational safeguards, including access controls, to protect your information. No security measure is completely risk-free.

Some providers may process data outside the UK or European Economic Area. Where this happens, we use recognised safeguards such as an adequacy decision or approved standard contractual clauses, as applicable.

How long we keep data

We keep account and journal data while your account is active. When you delete individual content, it is removed from the active service. When you delete your account, your account data and stored photos are permanently removed, subject to short-lived secure backups and records we must retain for legal, fraud-prevention, tax or dispute purposes. Payment and transaction records are retained by Paddle according to its legal obligations. Security logs are kept only as long as reasonably needed for protection and investigation, then deleted or anonymised.

Your rights

Depending on the law that applies, you may ask for access to your personal data, correction of inaccurate data, deletion, restriction of processing, or a portable copy. You may object to processing based on legitimate interests and withdraw consent at any time without affecting earlier lawful processing. We normally respond within one month.

You may also complain to the UK Information Commissioner's Office or another competent data protection regulator. You can exercise your rights through the account controls in Profile or by contacting us through the support channel shown in the app.

Cookies

Home of Skin uses essential browser storage and similar technologies to keep you signed in, protect your account and remember necessary preferences. These are required for the service to function. We do not currently use advertising cookies. If optional analytics or marketing cookies are introduced, we will provide controls before using them where consent is required.

Account deletion and skin information

You can delete your account from Profile. This permanently removes the account, associated records and stored photos and immediately cancels active Premium billing. Home of Skin is not a medical service; information in the app is educational and is not a diagnosis. For concerning symptoms, speak to a qualified healthcare professional.